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  • SpeechCAT - Features2:
    Import

    High Quality Digital Recording

    Record up to 5 channels of isolatable, high quality digital audio.


  • SpeechCAT - Features5:
    Job Management

    Case Management

    Easily keep track of your work. With a Current list indicating what needs to be completed, to the History list which contains all completed work.


  • SpeechCAT - Features4:
    Job Management

    Job Management

    Our advanced Job Management system keeps your jobs organized and easily accessible


  • SpeechCAT - Features1:
    Job Management

    One Screen

    Dictate, Correct, Scope and finalize (bring in cover pages) ALL in ONE SCREEN


  • SpeechCAT - Features3:
    Import

    Data Management and job retrieval

    With the Archiving feature, move large audio files to backup media to maintain hard drive space. Easily retrieve archived data through the Case Lists.


I HATE scoping in Eclipse...AudioScribe is much, much easier for me to use.

  • Kelly Stephens
  • CVR, CSR - Official Court Reporter
  • Gulfport, Mississippi
  • Read Full
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Support

Forum Support:

AudioScribe also offers an online forum. It is an active community frequented by both customers and AudioScribe staff. You must be an AudioScribe customer to access most of the forum. Link to the forum

E-Mail Support:

Click here to submit your support request.

When e-mailing support please include:

  • Your customer number/CD key.
  • The name of the account the product is registered to.
  • Which Audioscribe product you are inquiring about
  • The version (To verify version go to Help then About in the main SpeechCAT screen)
  • The Speech engine you are using. (i.e. Dragon Naturally Speaking, IBM Via Voice)
  • A detailed explanation of the problem (including error message if available)

*Note: If you are on Version 8 or 9 of any of the Audioscribe software products please attach your Gather Logs zip file. How to use Gather Logs

Phone Support:

Our phone support is a fee-based service. Support hours are 8:00AM to 5:00PM Central Standard Time, Monday – Friday (excluding holidays) with an hour for lunch between 12:00 and 1:00. The toll free support phone number is: 1-800-869-0569.

Before calling in for phone support please have the following:

  • Your customer number/CD Key (can be found on your AudioScribe Peripherals or SpeechCAT CD)
  • Your computer up and running with necessary peripherals plugged in.
  • Your SpeechCAT version number (From the SpeechCAT main menu go to Help—About)
  • A detailed explanation of the problem and/or error message including:
  • What portion of the application were you in when you received the problem/error message (Realtime, Archive, Scope, etc.)?
  • What were you doing at the point of the problem/error message?
  • Did you notice any odd behavior prior to the problem/error message?
  • Is this the first time you experience the problem/error message?

Please note that if you are out of support, support calls are $65 per call not to exceed one hour.

 

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